PII Protect Security Awareness Training Platform
Frequently Asked Questions

To help with your PII Protect training journey, here are the answers to a few of the most frequently asked questions when using Eagle’s PII Protect security awareness training platform.

Why Do I Have To Take a Cybersecurity Course?

It seems like we can’t go a day without hearing about the next big data breach. It seems almost normal to be at the will of cybercriminals. Lose everything or pay up.

Unfortunately, most data breaches are caused by people just like us. One minute it’s a normal busy day in the office, next thing you know, you’ve accidentally clicked on the wrong link, wired money to the wrong account, or allowed access to the network to an outsider.

But don’t worry, most of this could be prevented by with education and routine testing. Technology alone isn’t enough anymore.

What does this course consist of?

We know office life is busy. So we wanted to provide a cybersecurity program that fits your schedule. Easy-to-watch 1-2-minute videos and 4-question quizzes mean you can relax for 5 minutes and finally eat that snack you’ve been thinking about all day. Not to mention a company leaderboard so we can bring the inter departmental competition to a whole new level.
But most of all, we want to make sure you’re protected. With:

• Quick and easy weekly security tips to keep you up to date
• Dark Web Monitoring to make sure you and your family is safe
• Educational tidbits that will protect you for the long haul.

Micro-Training

Each week, you will be sent an email to watch a 1-2-minute micro-training video on the latest cybersecurity threats. Complete the 4-question quiz at the end, to increase your Employee Secure Score!

Leaderboard

Don’t forget to pick a good screen name! You’ll be able to compete head to head with your coworkers and see who can make it to the top of the leaderboard. Have fun and enjoy the healthy competition!

Dark Web Scans

The more you know, the better you can protect yourself and your loved ones. This new program allows you to scan your personal, friend’s, or family member’s email addresses as much as you’d like!

I lost, accidentally deleted, or never received my Welcome Email with the link to set up my account. What should I do to get set up?

First, double check your Archive, Trash, and Junk/Spam folders for the email. The subject line is “Welcome to PII Protect”, and the email is from “No Reply – PII Protect <[email protected]>”. If you are unable to locate the email, please contact us so we can resend it to you. Contact info is at the bottom of this FAQ.

I completed the initial registration. Now how do I access the PII Protect training platform?

You can log into the PII Protect platform at https://www.pii-protect.com/login?brand_key=5s9w4.

I forgot my password or am having trouble logging in. What should I do?

First try resetting your password using the “Forgot your Password?” link on the login page at https://www.pii-protect.com/login?brand_key=5s9w4. If you still have difficulty logging in after resetting your password, or if you receive a message that your account is locked, please contact us so we can help. Contact info is at the bottom of this FAQ.

I just set up my PII Protect account. Now what?

First, complete the Required Security Training. This course covers the basics of keeping your organization — and yourself — secure while working online, and covers topics such as safe web browsing, safe email practices, and recognizing phishing and social engineering. This should take approximately 45 minutes to complete. With case-study based videos to provide an example of how incidents can happen to anyone. During this course, you can stop and start any time. In order to get credit for this course, you must complete a 20-question quiz that will impact your Employee Secure Score, so you’ll want to pay attention!.

Second, take the Security Quiz to show your security knowledge. You must score 80% or better to pass. You do not need to print your Training Certificate unless your management has asked you to do so.

Completing the Required Security Training and passing the Security Quiz are required by your management.

If you do not pass the Security Quiz, you may retake the training and quiz as many times as you need.

I completed the required training and quiz. Now what happens?

First, congratulations on passing the required training! You have an important role in protecting your organization from online threats. Here’s what happens next:

Micro Training

Each week you’ll get an email from Eagle Consulting Partners ([email protected]) with a link to our weekly micro-training videos. Following each video, you will see a short quiz based on the content. The more quizzes you take, the higher your Employee Security Score (ESS), so take the 5-minute break and educate yourself on what to look out for this week!

Simulated Phishing Attack

Every couple of weeks, we will send you a simulated phishing email to check your inbox security awareness. Use your training to spot these emails — and possibly a real phishing email — in your inbox. If you find what looks like a phishing email, follow your organization’s procedures to either report it to your IT team or delete it.

What is the Employee Security Score (ESS)?

The Employee Security Score (ESS) is like a “credit score” for your security awareness. Your score is based on a combination of factors including your security training score, micro quiz scores, and phishing attack fail rate. Get your score in the green!

Do I need to take all of the Micro Training modules?

No, you do not need to take all of the Micro Training modules. You are encouraged to keep up with the Micro Training modules sent in the Weekly Security Tip emails as described above. Taking more Micro Training modules and Micro Quizzes will improve your Employee Security Score.

Need Additional Support? Any Questions Not Covered Here?

Contact Gary Pritts for additional support by emailing [email protected]